FAQ

Sign up & Log in

 

How can I sign up for Panion?

You can join Panion by signing up through a Facebook account, Google account, or a verifiable email address.

 

What’s the minimum age requirement?

All Panion account holders must be over 17 years of age. Users who are at least 12 years of age, but under the age of 17, may only use Panion with a legal guardian's consent.

 

Will I lose my activity and messages if I uninstall the app?

No. Your previous activity and messages will remain in the app if you reinstall the app. Please make sure you don’t confuse deleting the app with deleting your profile. If you delete your profile, you will lose your data.

 

 

 

Connecting  & Messaging

 

What's the difference between sending a High Five and Saying Hi?

Sending a High Five to someone lets that person know you are interested in connecting. By clicking the Say Hi button, you are able to send a direct message to that person. If two people have sent mutual High Fives, they may chat without restrictions. If you Say Hi to someone you have not mutually High Fived, that person has the choice to Accept or Reject your message.

 

What does the star icon do?

As you explore people's profiles you can use the Star icon to save profiles you would like to come back to. These will be saved as a list in the User section of the app.

 

Can I form group chats?

At the moment, you cannot form group chats but it is something we are considering for the future.

 

 

 

Profile & Settings

 

Why does Panion need access to my location?

Panion is an app for connecting to face-to-face for shared activities. By sharing your location you are  allowing others nearby to find you and you are able to see relevant people in your area. The main benefits of Panion require transparency about your location.

 

Why does Panion need access to my camera or my photo library?

Panion needs access to your photos in order for you to upload a profile picture to the app.

 

 

 

Search & Keywords

 

How can I search for specific types of people on Panion?

Panion offers a filter feature in the upper right hand corner of the main feed. This feature allows you to find people based on certain criteria, like interest,  age, gender, or distance from you.

 

Why can’t I find the keyword I want?

Panion is a user-generated app. We encourage you to make new keyword requests and to help us shape and grow the app in the direction that is most useful for you. We started the app with a set group of keywords in order to ensure that people could match and find each other. As Panion grows, more possibilities will emerge.

 

 

 

Algorithm

 

How does Panion propose compatible friendships?

Our algorithm incorporates a number of different factors based on your profile as well as your behaviors within the app to find you compatible friendships nearby.  But we encourage you to step out of your comfort zone and to reach out to people who share both common interests as well as those that might differ from yours. There are many combinations to a great friendship.

 

 

 

Privacy & Safety

 

What do you do with my information?

We use your profile information and settings to propose people in your area you might want to meet. We will never sell your personal information to third parties and we do not store data that isn't relevant to our services.

 

What information can other people see about me?

Profiles are currently public to everyone in Panion. Users will also be able to see any information you manually include in your profile, such as your work information, the school you attend, and the other information you choose to add to your profile. Users do not have access to your email address, last name, telephone number, or birthdate.

 

How do I report a user?

You can report a user by tapping  the Report User icon on a person's profile.

 

 

 

Communities

 

What are Panion Communities?

Communities are either public or private spaces for people who share a common interest or network. Communities include threaded feeds for content exchange and various features for community managers to engage their members.

How can I add a Community to Panion?

If your organization or network is interested in creating a Panion Community, please schedule a demo with our sales team today.

 

 

 

Problems within the app 

 

The app is freezing or crashing.

Today there are so many different types of phones and so many software updates that bugs are inevitable. We are working as fast as possible to squash them, but please help us out by reporting them to the support team (connect@panion.io). If you encounter a problem, first try closing the app and reopening it again. Otherwise, try uninstalling and reinstalling the app.

 

 

 

Didn’t Find An Answer to Your Question?

 

Contact Us

Send us an email to connect@panion.io.